Terms of Service

Acceptance of Terms

By accessing or using sites.socialocca.io, you agree to these Terms of Service. If you do not agree, do not use this website or its services.

Services Overview

Socialocca provides custom website design, web development, web application development, and ongoing managed website services.

Website builds and other development work are governed by an approved project proposal and a one-time build fee. Ongoing hosting, maintenance, support, and monthly update hours are governed by the selected managed plan.

Project Proposals and Fees

• All new projects begin with the project intake form at sites.socialocca.io/start
• New websites, redesigns, web applications, new integrations, and new custom functionality require a written project proposal
• Each proposal defines the project scope, deliverables, and one-time build fee
• The build fee must be paid in full before development begins
• Project timelines are estimates and depend on scope and the timely delivery of client content and approvals
• Work outside an approved scope requires a separate proposal or change order

Subscription Terms

• Managed website plans are billed monthly
• A minimum three-month commitment is required for all plans
• Each type of website requires a minimum plan: informational websites require Core, premium animated websites require Grow, ecommerce websites require Pro, and web applications or custom backends require Enterprise
• Managed services continue month-to-month until canceled after the minimum term
• Invoices are due on receipt. Payments more than 14 days late may result in service suspension until the balance is paid in full
• Plan prices may change with at least 30 days' written notice. Continuing service after the effective date of a new price constitutes acceptance of it
• Third-party usage costs beyond normal levels, such as AI or API usage, email sending, or database storage, may be billed at cost, with notice to the client first
• Socialocca may offer an existing client a different plan rate in writing; any such rate applies only to that client and only as stated

Monthly Update Hours

• Each plan includes a set amount of hands-on update time per month: Core includes 1 hour, Grow includes 2 hours, Pro includes 4 hours, and Enterprise includes the development hours defined in its agreement
• Core, Grow, and Pro hours cover text changes, photo and image swaps, embeds, simple informational pages built from an existing page layout, and the upkeep listed in the plan
• Code or structural changes, new custom modules or features, redesigns, and new integrations are not included in Core, Grow, or Pro and require a separate proposal or Enterprise development hours
• Work beyond a plan's monthly hours is billed at $100 per hour in 30-minute increments, only after the client approves an estimate
• Unused hours do not roll over month to month
• Core and Grow requests are completed in the order received with no guaranteed completion dates. Pro requests receive priority. Enterprise includes a same-business-day response
• Update requests must be submitted through the designated form or approved communication channels

Client Responsibilities

Clients are responsible for:

• Providing accurate information
• Supplying content, assets, and approvals in a timely manner
• Ensuring they have rights to any content provided

Delays caused by missing information may impact timelines.

Ownership and Use

Content, logos, and photos that a client supplied remain the client's. A domain registered through Socialocca's account stays in that account, and is transferred to the client only after all outstanding balances are paid in full.

When the full build fee for a project has been paid, the client owns the approved project-specific design and code created for them.

When a website was built without payment of the full build fee, including websites built as part of a managed plan, Socialocca owns the website design and code. The client receives a non-transferable license to use the website only while their managed plan is active and paid. The client may buy out the code at any time by paying the full build fee for that type of website at Socialocca's current standard rates, with no discounts, plus the time to export, prepare, and hand over the code, billed at the standard hourly rate. Managed plan payments are for hosting, maintenance, and support and do not count toward a buyout.

In all cases, Socialocca retains ownership of pre-existing tools, proprietary systems, internal processes, and reusable components.

Managed hosting, maintenance, and support are tied to an active managed plan. If managed service ends, clients who own their code may request a handoff of eligible project files once all outstanding balances are paid, with the time to export and prepare them billed at the standard hourly rate. Websites licensed from Socialocca go offline at the end of the paid service period unless the code has been bought out. On request, and only once all outstanding balances are paid in full, Socialocca will provide an export of the content and images the client supplied, billed at the standard hourly rate. Design, code, databases, and hosting setup are not included unless the code has been bought out.

Prohibited Use

You may not use this website or services to:

• Violate any laws or regulations
• Distribute malicious or harmful content
• Infringe on intellectual property rights
• Attempt unauthorized access to systems or data

Termination

Socialocca reserves the right to suspend or terminate service for:

• Non-payment
• Abuse of services
• Violation of these terms

Clients may cancel after the minimum commitment period by providing notice according to billing terms. Service continues through the end of the paid billing period, after which the Ownership and Use terms above apply.

Disclaimer

Services are provided "as is" without guarantees of specific business outcomes, rankings, or performance metrics.

Limitation of Liability

Socialocca is not liable for indirect, incidental, or consequential damages arising from use of the site or services.

Total liability is limited to fees paid during the most recent billing period.

Changes to Terms

These Terms may be updated from time to time. Changes that affect active managed plans take effect with at least 30 days' notice to those clients. Continued use of the site or services after that constitutes acceptance of the updated terms.

Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.

Contact

Questions regarding these Terms may be directed to: support@socialocca.io